Explore the Canary Service Panel Redesign


Grace Greenwood

Community Knowledge Lead

November 7, 2023

November 7, 2023

November 7, 2023

On Monday, November 6, 2023, we released a complete redesign of the service panel for Canary, our payments data anomaly detection service. The intention behind this redesign is to improve the Canary user experience with more consistency, clarity, and simplified navigation. Let’s walk through it together!

The Canary Home Page

After logging into your Canary Service Panel, you’ll land on the Home page. This page contains basic statistics about your triggers and events from the last seven days, including total events, most active trigger, and least active trigger. The Home page also includes a bar graph displaying the total number of events detected in your payments data each day by any active triggers. Click the Date Range field at the top of the Home page to filter this data for a customized time period.

Keep in mind, triggers and events are at the heart of Canary; you configure triggers to tell Canary what metrics you’re most concerned about (e.g. approval rate, chargeback rate, transaction count) and Canary alerts you when those metrics measure outside of an acceptable threshold threshold or deviate from a historical data range. With these data points at your fingertips on the home page, you’ll know exactly how frequently Canary is catching anomalies and which payments metrics you need to keep a closer eye on.

Explore Your Triggers

To review your existing triggers or create new ones, click Triggers in the main navigation. By default, the Triggers page displays all of your triggers in a grid of cards. Narrow down the list of triggers using the filters at the top of the page; for example, use the Metric filter to view only those triggers that monitor a specific metric.

Click Create New Trigger to build out a whole new trigger. Click on a card for an existing trigger to view and edit its details, and explore a list of events created in response to that trigger from the last 7 days.

Trigger Alerts

Alerts allow you to tailor how Canary by Pagos notifies you when your metrics change unexpectedly and trigger events. You can elect to receive alerts via email, general webhook, or slack incoming webhook. To configure alerts for a trigger, click Alerts on the trigger details page under the trigger’s details:

You’ll then customize alerts however you want to receive them in our newly designed alert configuration panel! Click the toggle next to each type of alert you’d like to receive, the enter your email address, webhook endpoint URL, or Slack webhook endpoint/channel:

Review Canary Events

Canary generates events when it detects a change in your data outside of the thresholds customized in your triggers. Once the conditions in a trigger are met, Canary creates an event and notifies you according to your alert settings. To view all of your events, click Events in the main navigation.

The Events page provides you with an inbox-style way of browsing all the events that Canary has detected, and lets you drill down into the specific details of an individual event. You can filter the list of events displayed by the associated trigger, the monitored metric, or the event date.

Manage Your Event Summaries

Summaries tie together your triggers with the events they generate in Canary. When you create a new summary, you’ll select one of your triggers, a time period you want to view event data for, and the specific segment of the data monitored by that trigger (known as a data stream); the summary then lists all the events generated in that given time frame when your payments data changed enough to trip that trigger.

The Summaries page displays all of your existing summaries in a grid of cards; each card identifies the summary’s name, the metric it monitors, and the date range of the summary. Click Create New Summary to build out a new summary.

Click on a card to view the Summary’s details. You can edit or delete the summary from this page, as well!

A line graph named for the monitored metric demonstrates how that metric changed for the chosen data stream throughout the summary’s date range. Any point on the graph representing a value that tripped the trigger and created an event will appear as a data point. Below the graph, you’ll find an inbox-style table of those events. Click an event to see additional context and details.

Ready to Get Started?

If you like what you see here, head over to our Canary product documentation for more information about how this incredible product works, or check out our many blog posts on Canary’s features, including our recent post: Payments Monitoring Made Easy: A Practical Guide to Canary by Pagos. Ready to get started monitoring your payments data?

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