Where’s My Refund?! Any merchant who works in customer service or assists with escalations is familiar with the question “where’s my refund?” The standard processing explanation […]
Relationships are Complicated: Part Two In part one of this series, we wanted to acknowledge that we know the relationships needed to manage payment processing are […]
Network Tokenization Basics If you’re in payments, you may have heard the terms network tokenization or network tokens thrown around. If you don’t quite know what […]
Why Defining a Chargeback’s Root Cause Matters Chargebacks represent missed opportunities to meet the consumers’ expectations. In the case of true fraud, you and your customer […]
The Chargeback Lifecycle As we continue the journey through the payment lifecycle, it’s important to stop and talk about customer financial disputes, also known as chargebacks. […]
The Critical Role of the Issuer: Definitions The Issuing Bank’s Role in the Card Payment Lifecycle In a continuation from our previous post, let’s explore the […]
