Terms of Services

Thanks for choosing Pagos Solutions, Inc. (“We”, or “Pagos”).  Our mission is to demystify payment and payment data for our Customers by offering tools to expand your knowledge and business intelligence thereby helping to accelerate revenue, growth and mitigating costs and risks.  Pagos provides payment analytical tools as a services provider to help businesses manage, analyze, and process payment and transaction data (e.g., orders, transactions, payment methods, refunds, disputes/ chargebacks, settlements and/or other types of transaction-related data) (“Payment Data”) from payment service providers, payment processors, acquirers, fraud data providers and other data sources, gateways, and/or other solution providers (“Solution Providers”). The Payment Data is provided by the Customer who uses wallet, mobile, bank account, debit/credit or other cards, or other payment methods through Solution Providers, banks and other financial institutions or companies.

Pagos provides a host of analytical tools, services and solutions through an integrated API, a user interface, and data visualization and monitoring Services that consolidate and provide valuable analysis of Your Payment Data to help optimize Your payments to allow business performance increases and make smarter decisions to mitigate avoidable risks.  But the nature of our offerings requires You to be subject to the commercial terms and conditions in Our prevailing Terms of Service, the Terms of Use, and our Privacy and Data Protection policies, which cover permitted uses, access, and terms for the individual or bundling of Services, which help companies optimize their business payments.  Pagos is also working to develop new, different, or additional tools, solutions and services for payment analytics, monitoring and other services in the future.

IMPORTANT:

READ CAREFULLY ALL THE GENERAL TERMS OF SERVICES FOR THIS SOFTWARE AS A SERVICE AGREEMENT (“AGREEMENT”) BETWEEN PAGOS AND YOURSELF (HEREINAFTER SOMETIMES REFERRED TO AS “YOU” OR “CUSTOMER”) BEFORE CONTINUING REGISTRATION.

BY CLICKING THE “I ACCEPT” BUTTON OR OTHERWISE ACCEPTING THE AGREEMENT, YOU AGREE TO FOLLOW AND BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.BY ENTERING INTO THIS AGREEMENT, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND YOUR COMPANY OR OTHER FORM OF LEGAL ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THE TERMS OF THE AGREEMENT, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

1.0:  Definitions.  Unless otherwise specified, specifically defined or given a technical meaning, the words and phrases in the terms and conditions are to be understood for their ordinary and common understanding.

1.1 “Affiliate” means any entity that a Party Controls or that Controls a Party. “Control” means: ((a) that entity directly or indirectly owns more than 50% of such Party; or (b) that entity has the ability to direct the affairs of such Party through any lawful means (e.g., a contract that allows control).

1.2 “Connection Data” means Your login and password, which enable the access to the Services.

1.3 “Effective Date” means the date on which You agree to be bound by this Agreement by selecting “I Agree” or otherwise accepting the Agreement other authorized means.

1.4 “Parties” means You and Us.

1.5 “Party” means You or Us, as applicable.

1.6 “User(s)” means the individual users of the Service, as authorized entity Customer, such as employees, contractors, agents and/or third parties.

2.0:  Services

Subject to the terms of this Agreement, We shall provide payment intelligence solutions through an integrated API, user interface, visualization, monitoring, and data services that consolidate and provides specified analysis of Your payment data (altogether “Services”) as described herein, and grant You a limited, non-exclusive, non-transferrable, non-sublicensable, and royalty-free license, as detailed in this Agreement therefor. 

We provide the Services as-is, as available. You accept and understand that, from time to time, additional features or functionalities, as well as any customizations may be provided by Us at Our discretion, and that You may be asked to pay additional fees for use of those new or additional features, functionality, customizations or Services.

You should not utilize Services for any legal, tax, regulatory or government compliances of any kind that may be applicable to.  None of the Services are for consumer purposes or commercial exploitation and may not be used for any consumer or commercial credit purposes.  Pagos is not designed for any such purposes and Pagos is not liable to ensure that the Services fulfill any kind of legal requirements applicable to Yourself or Your business or Affiliates unless otherwise agreed to in writing in advance.

You are solely responsible for obtaining any hardware or software (other than Our software running the Services) necessary for proper functioning of the Services, as well as any training or integration necessary for the use and/or access of the Services as relevant.

We reserve the right to enhance and/or change the features of Our Services at Our sole discretion, without materially reducing the core functionality of the Services. We may offer additional optional other Services, features and/or functionalities. You accept that You shall be entitled to use any such other Services, features or functionalities and You may be asked to pay additional fees for fuse of those new or additional features, functionality, customizations or Services.    

3.0:  Customer Responsibilities

3.1: Compliance.

You shall comply with the provisions of this Agreement at all timesand with applicable laws in connection with the use and/or access of any of the Services to the extent applicable, including those laws related to data privacy including, without limit, European Union General Data Privacy Regulation (GDPR), California Consumer Privacy Act (CCPA), and California Privacy Rights Act (CPRA).  Access and/or Use of Pagos Services is not a substitute for Your legal compliance requirements including without limit, any government or agency reporting requirements, taxes, or otherwise. You shall ensure that its Users are authorized and comply with all legal and contractual requirements and shall be directly liable for any breach of Users. Any references to Customers, or You/Your hereunder shall in such cases be deemed to apply directly to Users, as applicable and You are responsible to make sure the Users are informed and are in compliance.

3.2: Business Representative.

You affirm to Pagos that (i) You are authorized to provide the information required under this Agreement and to be bound to this Agreement and (i) the person agreeing to the terms of this Agreement is an executive officer, senior manager or otherwise has significant responsibility for the control, management or direction of Your business. We may require You to provide additional information or documentation demonstrating authority. Without the express written consent of Pagos, You may not register or attempt to register for Pagos on behalf of a User Pagos previously terminated from use of the Services.

3.3 Safety and Security.

You must take reasonable measures for security of the Services, such as securing Connection Data and other information relating to Services. You agree that any actions taken via use of Your Connection Data shall be deemed to have been taken by You and that You shall be directly liable for such actions. Customers shall also have in place daily back-up of their data and an effective firewall together with virus prevention measures.

3.4: Content.

You are solely liable for all of Your content or data and onboarding to the Pagos Services and features.  All content or data transferred to Our systems within the scope of this Agreement or the Services must be legal and shall comply with any and all legal obligations concerning collection, use, processing and transfer of such content and data. You understand and accept that We are entitled to remove, or request removal or revision of any content or data that is illegal (including illegal processing), in breach of this Agreement or any Service Provider policies effective at the time. We may further resort to legal proceedings for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; further legal action; and/or disclosure of any illegal content or information to law enforcement authorities as We reasonably feel is necessary or appropriate. We exclude and disclaim all liability for actions taken in response to breaches of this Clause. The responses described in this Clause are not limited, and We may take any other action We reasonably deem appropriate.

3.5: Restrictions on Use of Services.

You agree not to use, or encourage, promote, facilitate or instruct others to use the Services to:

Commit or encourage fraudulent or other illegal activities in violation of the Agreement, Our policies or any applicable law, regulation, or legal agreement.

Infringe or misappropriate any copyright, trademark or other intellectual property, proprietary right, license right, or legal content protections.

Use, store, share, host, copy, distribute, display, publish, transmit or send content that is or may be deemed offensive, inflammatory, hateful, defamatory, discriminatory, obscene, abusive, invasive of privacy, harmful to others, or otherwise objectionable including any materials or data or payment information related to sex, sexually graphic content, or pornography of any kind.

Access or probe any network, computer or communications system, software application, or network or computing device systems without authorization, including but not limited to breaches, vulnerability scans or penetration testing.

Attack, abuse, interfere with, surreptitiously intercept, or disrupt any users, systems or services, including but not limited to Denial of Service (DoS), unauthorized monitoring or crawling, distribution of malware (including but not limited to viruses, Trojan horses, worms, time bombs, spyware, adware, or cancelbots).

Distribute unwanted, unsolicited or harassing mass e-mail or other messages, promotions, advertising, or solicitations.

Alter, forge or obscure mail headers or assume a sender’s identity without the sender’s express permission, nor collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

You further agree and accept:

Not to disable, interfere with, abuse, disrupt, intercept, circumvent or otherwise violate the security of the Services.

Not to use the Services, nor access any system used to provide the Services, without Our authorization.

Not to access any Service or restricted area within a Service to which You are not permitted access.

Not to attempt to probe, scan, or test the security measures of any system used to provide the Services.

Not to access or use the Services in a manner designed or intended to exceed usage quotas or limits placed upon Your account (if any), nor in any manner designed to avoid the incurrence of additional fees based on such use.

3.6: Unauthorized Use.

You shall undertake to:

(a) notify Us immediately of any unauthorized use of Connection Data or any other account information or other known or suspected breach of security, and (b) report to Us immediately and use reasonable efforts to stop any unauthorized use of the Services.

4.0: Data Protection and Privacy

We shall access and use Connection Data and any Your content and data to the extent reasonably required to provide the Services and only in accordance with Our Data Protection and Privacy Policies.

We may transfer, copy, backup and store Connection Data, Your content or data in the United States or other countries or jurisdictions outside Your country as a part of the Services.

In case of any processing (including use, transfer, hosting, etc.) of third party data within the scope of the Services, You shall be solely responsible for obtaining the legally required consents from third parties whose data is processed or transferred within the scope of this Agreement or use of the Services and supplying such to Pagos accurately and promptly including, without limit, Your customer’s consents and approval.

5.0: Fees and Payments

5.1: Payments.

You will be charged for each of the Services based on the prevailing Price List after either (i) We have received the first file or transactions from Your data source, (ii) You send Us any data (files or transactions) through any of Our API services, or (iii) You connect a new data source. Please refer to the latest Price Lists for prevailing prices and most updated Terms of Service. You will be invoiced in accordance with the prevailing Price List at the end of the month and each month thereafter for the total fees and charges for the Services incurred for the preceding month’s activities and You shall fully pay each invoice along with any additional applicable charges.  

You acknowledge that timely payment of our fees is a prerequisite for continuation of any Services and that We shall be entitled to suspend any Services in case of a delay or default in payment at our sole discretion. You can pay for Your invoice using any valid ACH or wire transfers, card payment, or reoccurring charge authorization.  You may maintain a valid card payment method with Pagos or valid ACH payment information for collection of payments due for all Services or additional charges You incur, purchase, access, or use, which You authorize Pagos to charge or withdraw such fees or charges incurred in accordance with the payment card services agreement or ACH rules.

With regards to recurring or regularly scheduled payments to Us where You have payment credentials, such as ACH/bank account or card information, on file with Us and we initiate payment from Your bank, by ACH or card transactions or otherwise, You further authorize Pagos to charge and collect, from the bank or card account that You provided to Us, for the invoiced amounts and/or all regularly scheduled charges for all Services, or additional charges You incur.

You will be able to retrieve a copy of the invoice through Pagos using Your dashboard or a copy will be sent and a receipt for each payment will be made available to You and the fees and charge(s) will appear on your bank or card account statement.

You expressly understand that this authorization will remain in effect until you cancel it in writing, and you agree to notify Pagos in writing of any changes to Your account information or termination of this authorization as soon as possible but at least within 20 days prior to the first of each month, otherwise You will be charged for the following additional month.  If the above noted payment dates fall on a weekend or holiday, you also understand that the payments may be executed on the next business day. If Your payment is initiated by Pagos automatically, by card transaction or ACH transfer, You acknowledge that the origination of bank or ACH payment information or card transactions to Your account must not violate applicable provisions of U.S. law. You further certify that You are an authorized user of the bank or ACH payment information or card account provided to us, or ACH payment information, and will not dispute or cancel these scheduled transactions; so long as the transactions correspond to the terms indicated.

In the event of a default in payment, You agree and acknowledge that Pagos is entitled to recover a default fee and any and all reasonable attorneys fees and costs to enforce or collect payment incurred or due under this paragraph 5.1 notwithstanding anything otherwise stated in any other agreement or writing.

5.2: Changes in Fees.

We may update Our fees and charges from time to time by notifying You in advance and may notify You of changes 30 days prior to the changes taking effect. Your fees are based on the Price List and may be increased in the event You upgrade or expand or select different Services. You accept and acknowledge that any such change shall be applicable to You and Your use and/or access of Services. 

5.3: Changes in Service Scope.

You may change, upgrade, add or expand any Service(s) at any time during the term of this Agreement which You understand will incur increased charges or fees correspondingly to the usage and Service(s) employed and/or additional data sources.  Any change requests concerning decrease in Services shall be applied following 20 days prior notice of the reduction in Services and after the expiration of the existing term, if applicable, which You understand you will be charged for the reduced Services based on the prevailing Price List and at the prevailing prices commencing on the following month.

6.0:  Taxes

To the fullest extent possible under applicable laws, You shall be liable for all sales, value added, general standard and/or similar taxes, levies, duty, or charges imposed by any governmental authority, related to or arising from Your use, purchase, or access of the Services.

7.0: Intellectual Property Rights

7.1: Ownership.

You shall retain all Your rights to information, content or data transferred to us belonging to You within the scope of the Services.  We and/or Our licensors own all intellectual property rights to the Services or Services Package, related software, designs, and any documentation. This ownership extends to all copies and portions of, and all improvements, enhancements, modifications and derivative works to these items, regardless of whether carried out within the scope of this Agreement or at the request of Customer(s).

7.2: License.

Upon execution of the Agreement and commencement of Services, We grant You a limited, non-transferable, non-sublicensable, non-exclusive and royalty free right to use the Services, related software and documentation; to the extent such use is required to use the Services as set forth in this Agreement.

This license does not provide the right to modify, alter, or otherwise create derivative works from the Services or any software to which You are provided access as part of the Services. You shall not disassemble, decompile, or reverse engineer any such software, or attempt to do so.

Your License Grants.

By accepting this Agreement and commencing use of the Services, You grant Us a worldwide, non-exclusive, non-transferable license to access to use, reproduce, electronically distribute, and display Your data for the following purposes: (i) providing and improving the Pagos Services, including the collection, processing and use of such data for the purposes of Pagos providing and improving the benchmarking and recommendation services; (ii) internal usage, including but not limited to, data analytics and metrics so long as such data has been anonymized and aggregated with other customer data; (iii) complying with applicable legal requirements and assisting law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws; and (iv) any other purpose for which consent has been provided by the User or Customer. Customer undertakes to provide all notices and obtain all consents necessary for Pagos’ use of Your data set out above.  You also grant Us a worldwide, non-exclusive, perpetual, irrevocable license to use or transfer any feedback on the Services. With this license, We shall be entitled create and distribute or allow others to create and distribute any product or service that incorporates Your feedback. You understand and acknowledge that You shall not be entitled to any royalties or other payments due to any such use.

8.0: Suspension of Services

We may suspend access to all or any part of the Services for cause; immediately without prior notice, in case of non-compliance with any Service Provider policies effective at the time.

Services shall resume following remedy of the non-compliance or default. Our right to terminate this Agreement for cause is reserved.

You accept that, in the above cases, You shall be liable for the full amount due for Services, and no refunds shall be made for the term of suspension.

9.0: Term and Renewal of Services

9.1: Agreement Term.

This Agreement shall come into effect on the Effective Date and shall be binding on the Parties throughout the term of Services, unless terminated by either Party as per the provisions of this Agreement.

9.2: Service Term.

Services shall commence with the payment of the related fee(s) and resume for the term of the Services or Services Package chosen by You.

9.3: Renewal Term.

Services shall automatically renew upon completion of the term, under the same conditions, unless You update Your Services or terminate the Agreement as per the provisions hereunder.

10.0:  Termination

10.1: Termination for Convenience.

You may choose to terminate this Agreement at any time, to become effective at the end of the then-current term.  You will remain obligated to pay for all Service(s) incurred through the month following termination in accordance with paragraph 5 above.  There are no refunds or prorated amounts returned if cancelled early or for any reduction in the selected Service(s).

10.2: Termination for Cause.

If either Party materially breaches any of its duties or obligations hereunder and such breach is not cured within thirty (30) calendar days after written notice of the breach, the non-breaching Party may terminate this Agreement for cause as of a date specified in such notice.  Pagos further reserves the right to suspend the Services or Services Packages of any Customer at its sole discretion in any event relating to its business continuity.

10.3: Return of Payments.

Customers accept and agree that, except where the Agreement is terminated by a for cause, or for convenience, We shall not return any prepaid amounts.  Customers further accept and agree that any early termination or suspension of any Services, Services Package, or for additional charges incurred, will not be entitled to any credit or refund and that Customers must timely pay the full month’s invoice.

10.4: Access to Account.

Your access to Your account shall be suspended immediately upon termination of this Agreement or for other reasons authorized hereunder. We shall not be obliged to store or share with you any of Your content or data following the date of such termination, unless We are required to do so legally.

11.0: Confidentiality

11.1: Definition.

“Confidential Information” means any information disclosed by a Party to the other Party, directly or indirectly, which, (a) if in written, graphic, machine-readable or other tangible form, is marked as “confidential” or “proprietary,” (b) if disclosed orally or by demonstration, is identified at the time of initial disclosure as “confidential” and is confirmed in writing to the receiving Party to be “confidential” or “proprietary” within 30 days of such disclosure, or (c) reasonably appears to be “confidential” or “proprietary” because of the circumstances of disclosure and the nature of the information itself.

11.2: Confidentiality.

During the term of this Agreement and for five (5) years thereafter, each Party shall treat as confidential all Confidential Information of the other Party, shall not use such Confidential Information except to exercise its rights and perform its obligations under this Agreement, and shall not disclose such Confidential Information to any third party. Without limiting the foregoing, each Party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other Party. Each Party shall promptly notify the other of any actual or suspected misuse or unauthorized disclosure of the other Party’s Confidential Information. Neither Party shall reverse engineer, disassemble or decompile any prototypes, software or other tangible objects which embody the other Party’s Confidential Information and which are provided to the Party hereunder. Each Party may disclose Confidential Information of the other Party on a need-to-know basis to its contractors who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving Party.

11.3: Exceptions.

Confidential Information excludes information that: (a) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving Party, (b) is known to the receiving Party, without restriction, at the time of disclosure or becomes known to the receiving Party, without restriction, from a source other than the disclosing Party not bound by confidentiality obligations to the disclosing Party, or (c) is independently developed by the receiving Party without use of the Confidential Information as demonstrated by the written records of the receiving Party. The receiving Party may disclose Confidential Information of the other Party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving Party shall use reasonable efforts to promptly notify the other Party prior to such disclosure to enable the disclosing party to seek a protective order or otherwise prevent or restrict such disclosure. Each Party may disclose the existence of this Agreement and the relationship of the Parties, but agree that the specific terms of this Agreement will be treated as Confidential Information.

12.0: Disclaimer

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT AND TO THE EXTENT ALLOWED BY APPLICABLE LAW, WE, (i) EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY, CONDITION OR OTHER IMPLIED TERM AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND (ii) MAKE NO WARRANTY OR REPRESENTATION REGARDING THE SERVICES, ANY INFORMATION, MATERIALS, GOODS OR SERVICES OBTAINED THROUGH THE SERVICES, OR THAT THE SERVICES WILL MEET ANY CUSTOMER REQUIREMENTS, OR BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.

13.0:   Limitation on Damages

In no event is any Party liable for the following types of damages:

• (a)any indirect, incidental, exemplary, special or consequential damages;
• (b)loss or corruption of data;
• (c)loss of revenues, profits, goodwill or anticipated sales or savings;
• (d)procurement of substitute goods and/or services; or
• (e)interruption to business or wasted administrative time.

The sole and exclusive remedy of a service credit shall and does replace all other damages irrespective of the theory of liability, or whether related to Your use or inability to use the Services, or otherwise. The sole and exclusive remedy of “service credits” replaces all other remedies. The sole and exclusive remedy of service credits applies even if either Party has been advised of the possibility of such damages.

You accept that the above exclusions shall not apply to Your liability for breach of Our intellectual property rights.

To the extent allowed by law, Our maximum liability (which includes, collectively, Our Affiliates, officers, directors, employees, agents, suppliers and licensors) shall not exceed the fees You have paid to Us during the twelve (12) months before the last event that gave rise to Your claim. This limitation of liability applies whether the claims are contract, tort (including negligence), or otherwise. This limitation of liability for Services is in the aggregate and not per incident.

Except for Your breach of Our intellectual property rights, neither Party may bring a claim under this Agreement more than eighteen (18) months after the event that creates the action or claim.

14.0:  General Provisions

14.1: Governing Law.

This Agreement shall be governed by and construed in accordance with the laws of California, without regard to choice of laws. Parties each hereby consent and submit to the jurisdiction of California in all questions and controversies arising out of this Agreement.  The Parties further disclaim the convention on intentional contracts on sale of goods.

14.2: Force Majeure.

Neither Party shall be liable for delays or any failure to perform the Services or this Agreement due to causes beyond its reasonable control. Such delays include, but are not limited to, fire, explosion, virus, pandemic, flood or other natural catastrophe, governmental legislation, acts, orders, or regulation, strikes or labor difficulties, to the extent not occasioned by the fault or negligence of the delayed Party. Any such excuse for delay shall last only as long as the event remains beyond the reasonable control of the delayed party. Either Party shall be entitled to terminate the Agreement in the event that the force majeure event lasts for more than thirty (30) days. In cases where the force majeure event causes an interruption to the Services, the term of interruption shall be added to the end of the then current term of Services.

14.3:  Amendments

We may amend this Agreement and any of Our policies concerning the use of Our Services any time. Customers should visit our website periodically to access the latest version of this Agreement and Our policies.

14.4: Relationship of the Parties.

The Parties are independent contractors and nothing in this Agreement constitutes a partnership, employment or agency between the Parties. Neither Party shall be entitled to contract on behalf of the other, or bind the other Party in any way.

14.5: No Waiver.

The failure of either Party at any time to require performance by the other Party of any provision of this Agreement shall in no way affect that Party’s right to enforce such provisions, nor shall the waiver by either Party of any breach of any provision of this Agreement be taken or held to be a waiver of any further breach of the same provision.

14.6: Severability.

If any particular term of this Agreement is not enforceable, this will not affect any other terms.

14.7: Notices.

We may be required by a government to notify You of certain events. You hereby acknowledge and consent that such notices will be effective upon their posting on Our website or delivery to Your e-mail. If you do not provide Us with accurate information, or if you do not keep Your e-mail contact information up-to-date, We shall not be held liable for failure to notify you. Any communications to Us should be sent to support@pagos.ai.

14.8: Assignment.

Neither Party shall assign its rights or obligations under this Agreement without prior written approval of the other Party with any such assignment being null and void.  However, We reserve the right to use third party services or sub-contract Our undertakings in the provision of the Services.

14.9: Entire Agreement

This Agreement, the Services, Price Lists, and fees, Terms of Use as applicable, and Data Protection and Privacy Policies, constitute a complete and exclusive final written expression of the terms of agreement between the Parties regarding the subject matter hereof. It supersedes all earlier and contemporaneous agreements, understandings and negotiations concerning the subject matter.

In the event of any conflict, this Agreement shall govern all issues relating to Intellectual Property Rights, warranty, indemnity, and liability issues.

14.11: Security, No Conflicts

Each Party agrees to inform the other of any information made available to the other Party that is classified or restricted data, agrees to comply with the security requirements imposed by any state or local government, or by the United States Government, and shall return or destroy all such material upon request and provide Pagos a certificate confirming disposition of said materials if applicable. Each Party represents and warrants that its participation in this Agreement does not conflict with any contractual or other obligation of the Party or create any conflict of interest and shall promptly notify the other Party if any such conflict arises during the Term.

15.0: Non-Solicitation

You agree that, during the Term of this Agreement and for a period of one year thereafter, You will not, except with the Pagos’ prior written approval, solicit the employment of any employee, consultant or subcontractor of Pagos that directly participated in the activities set forth in this Agreement.  The foregoing shall specifically not apply to general solicitations of employment issued by either Party to which an employee of the other may voluntarily respond.

16.0: Class Action Waiver and Arbitration

We want to address Your legal concerns without a formal legal case if possible.  Before filing a claim against Pagos of any kind, You agree to try to resolve the dispute informally by making reasonable efforts to contact with a written Notice of Dispute to Support@Pagos.com with Your full legal name, contact information, a detailed description of Your dispute or claim, “Notice Of Dispute” in the subject line, and what result You seek. Pagos will try to resolve the dispute informally by contacting You via email or directly. If a dispute is not resolved within 60 days after submission, You or Pagos may bring a formal proceeding.  If You reside in the EU, the European Commission provides for an online dispute resolution platform, which You can access here: https://ec.europa.eu/consumers/odr.

If You reside in a country with laws that give consumers the right to bring disputes in their local courts (e.g. a member state of the European Union), this paragraph doesn’t affect those requirements.  But, if You are a US resident or citizen, You agree to the following binding and mandatory arbitration provisions:

• Arbitration. We agree to resolve any claims or causes of action relating to these Terms or the Services or Services Package by final and binding individual arbitration by a single arbitrator, except as set forth under the “Exceptions to Agreement to Arbitrate” below. The scope of Arbitration includes disputes arising out of or relating to the interpretation or application of this “Mandatory Arbitration Provisions” section, including its scope, enforceability, revocability, or validity. The arbitrator may award relief only individually and only to the extent necessary to redress Your individual claim(s); the arbitrator may not award relief on behalf of others or the general public.
• Arbitration Procedures. We agree to submit any arbitration demand to the American Arbitration Association (AAA) to administer the arbitration under its prevailing Consumer Arbitration Rules. The AAA’s rules and filing instructions are available at www.adr.org or by calling 1-800-778-7879. The arbitration will be held in Los Angeles (CA) or any other location the Parties can agree to or as may be decided by the duly appointed Arbitrator.
• Arbitration Fees and Incentives. The AAA rules will govern payment of all arbitration fees.  The Parties shall bear their own fees and costs related to any Arbitration including without limit filing fees, costs, expenses, experts, attorneys’ fees and costs, and any recovery of attorneys’ fees is expressly waived to the extent permitted by law.
• Exceptions to Agreement to Arbitrate. Either of us may assert claims or causes of action, if they qualify, in a small claims court in Los Angeles, CA. We are also allowed to bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or for any type of monetary or non-monetary relief for any intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.  If the agreement to arbitrate is found not to apply to You or Your claim, You agree to the exclusive jurisdiction of the state and federal courts in Los Angeles County, California to resolve Your claim.
• No Class or Representative Actions. You may only resolve disputes with Pagos on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed and are expressly waived and prohibited.
• Severability. If any part of this “Mandatory Arbitration Provisions” section is found to be illegal or unenforceable, the remainder will remain in effect. However, if a finding of partial illegality or unenforceability would allow class or representative arbitration, this entire “Mandatory Arbitration Provisions” section will be unenforceable. If You’re found to have a non-waivable right to bring a particular claim or to request a particular form of relief that the arbitrator lacks authority to redress or award according to this “Mandatory Arbitration Provisions” section, including public injunctive relief, then only that respective claim or request for relief may be brought in court. You and Pagos agree that litigation of any such claim or request for relief shall be stayed, pending the resolution of any individual claim(s) or request(s) for relief in arbitration.

17.0:  Marks

You allow Pagos to use Your name and logo, exactly in the form You make publicly available, on Our website and Our marketing materials during the Term of this Agreement.

18.0: Survivability The following Sections shall survive termination of this Agreement: 3.1, 3.3., 3.6, 4, 7.1, 11, 12, 13, 14, 15, 16, 17.