We founded Pagos to address a multifaceted question: “how can we make this (gestures wildly) better for everyone in the ecosystem?” Some key words we’ve used to define our approach: awareness, advice, action, and community.
Why community? Simply put, without people, you don’t have a business. You need people to build, run, and support the business as teammates, vendors, and partners. You need people to like—ideally, love—and appreciate what you do so they want to be (and stay) your customers. We build technology-centric services, but it’s people who drive everything we do.
Community’s a nuanced word, and the interpretation depends on its context:
At Pagos, we define Community as an environment of learning and growth for people who make it their business to improve payments, and whose actual businesses could benefit from improving their payments and commerce infrastructure. When you think of community as a both/and construct—one where distinct groups can also overlap in areas of common interest (like payments)—this expands our options for connection and growth beyond linear bounds. In thinking back to the original question of how we can make this better for everyone in the ecosystem, we realize a community with a common interest in improving something can and should be addressed on multiple levels:
Community at Pagos is aligned with our focal areas of awareness, advice, and action to ensure solutions and resources are available to meet people where they are and move them to where they need to go.
The concepts we’re applying to our internal work environment should manifest themselves in our customer and partner relationships. And we’ll assess the accuracy and relevance of them as we grow, adapting as needed. Our current values are:
We’ve just released birds to illustrate these values and allow teammates to signal (via Slack emoji, etc.) when and where they see our values in action.