Pagos is merchant centered, data powered, and tech enabled. We’re here to reduce payments complexity, drive better performance and revenue growth, and foster a community of learning across the payments industry. Our core team has 50+ years of collective experience in financial technology, and our mission is driven by what we have learned.
The tools we build are focused on:
It’s pretty cliché to say that we all need to be aligned in order to meet our goals. Who doesn’t? It’s especially critical in a remote-first environment, though, so as we build our team we need to be focused on how we hire, communicate, create, and maintain relationships.
Payments is a specialized area, and making the complex feel simple is challenging. We value being pushed to develop thoughtful and representational global products, and hiring clever, creative community-builders and connectors—wherever they’re located—is core to our success.
As is often the case, we went to our networks for first hires. Some were people we partnered or interacted with extensively in the past and know to have skills in specific areas of need; others were recommended to us. Next, we’re focusing on building dedicated product and engineering teams to implement Pagos’ vision at greater scale and are seeking out talent who will broaden our skills, perspectives, and approaches. Have suggestions on websites or locations to recruit in, or know someone exceptional who’s looking for a new adventure? Send us a note!
Interested in joining us? Check out our job listings! If you think your skills and experience will help us accomplish our mission but don’t see a role that describes what you do, let us know!
When thinking of communication in a workplace, what first comes to mind?
Meetings? Anything but meetings?
Having experienced both meeting-obsessed and meeting-averse cultures, somewhere between those extremes feels ideal.
Clear and deliberate communication is critical in any workplace and especially in a remote environment. Channels for communication have different fidelity levels. Try to choose the channel—or medium—based on the complexity of the situation or need and its level of urgency.
Be selective and efficient with meetings when they’re deemed necessary. Putting a little time into structuring your thoughts before sending a meeting invitation can go a long way. Consider:
Then:
We’re still working on ways to get to know each other and have fun while being totally remote. To start, we’ve created an #intros Slack channel for new hires to share a brief bio on their background and interests. Tech-focused channels are spaces for collaboration and innovation where people can learn from and share with peers. We also have interest-specific Slack channels for folks to share and geek out together, such as:
And we have optional 30-minute hangouts scheduled each week for folks to join a video session and talk about random topics (e.g. favorite meal to prepare) together. Our inaugural hangout led to the creation of a number of the Slack channels mentioned above, so it’s a virtuous circle where in-person conversations help us identify meaningful ways to connect asynchronously—and more frequently—going forward.
We’re intentionally building a company using a remote-first approach, and we see that as a key advantage. It requires us to define and communicate our vision and goals clearly and regularly. Fostering a community of learning and growth necessarily starts within; through regular conversations across an increasingly diverse, inclusive, and adaptable team we will push ourselves to learn and grow with our changing needs as well as those of our customers.
Next time, we’ll shift from theory into practice by digging into Pagos’ working values and styles. Have questions you’d like to see addressed or suggestions on what else we should consider? Send us a message!
